FAQ

Akurateco’s top priority is to become more than just your payment software provider, but your partner too. Our experienced team covers all technical issues related to payments so that you can focus entirely on what you know the best – your own business. Payment Team as a service is always ready to solve any question related to system settings, integration of your merchants, support and consult you on business matters, and risk monitoring.

Your merchants will be able to select the type of integration suitable for their needs and capabilities:

• Mobile-ready Checkout that converts – smooth checkout to decrease your cart abandonment rate;
• Host-2-Host integration – allowing merchants to accept payment information on their payment pages;
• Plugins to CMS – ready-to-use  plugins to the most popular CMS for easy integration of your merchants;
• Mobile SDK – iOS and Android SDK for merchants willing to accept payments in their mobile applications.

We specialize in payment software development and maintenance. We can refer you to an acquiring partner of our company if we know the one that would be a good fit. However, we do not participate in financial flow, and this isn’t the service we offer regularly.

It depends on the product of your choice. The dashboard setup takes 1-2 business days for Starter and Payment Orchestration plans, given that you have all the required connectors already integrated. For a white-label SaaS platform, the process might take up to 5-7 days as long as the connectors are integrated. In the meantime, integrating a white-label platform on-premise depends on the client’s infrastructure. Therefore, the setup time is calculated on a case-by-case basis.

Sure. The integration will take 10-20 business days, depending on the complexity of documentation and the speed of communication with the technical department of the payment solution in question.

We offer:

• Starter plan – not branded gateway with a limited number of connectors;
• Payments Orchestration Platform – not branded gateway with an unlimited number of connectors;
• White-label SaaS – fully branded gateway, available as SaaS;
• White-label On-Premise – system hosted on client’s servers.

We use several nodes in different geographical locations. We have backups inside each node and among them. On top of that, we replicate relational databases and shards of Elasticsearch.

Dashboard localization is available in an on-premise setup, while the localization of a payment page is available in 7 languages for any setup.

Our system can be used worldwide. We support any transaction-based model and can integrate international payment methods of your choice.

Fees and costs are discussed with each client individually and are based on a number of transactions, the type of product they select, and an integration type of their choice.

Yes, our system is PCI DSS (Level 1) certified. Clients using our SaaS product are covered by our certification. If the client selects an On-Premise integration type and deploys the system on his servers, he should obtain a PCI DSS certificate separately. We can assist with this and prepare all necessary documents and instructions for the QSA doing this certification. We can also help your merchants in receiving PCI DSS certification.

Customers applying for Cashier, Akurateco’s white-label payment software, can start processing payments within 1-2 business days in case they use already integrated connectors. Clients purchasing a white-label SaaS payment platform can start processing within a few days unless they request the integration of new connectors. In the meantime, white-label “On-Premise” integration may require up to 3 months of active development.

No, we only cover the technical part of the payments business. However, if requested, we can integrate any KYC/KYB provider of your choice.

Yes, we do. We offer Affiliate Program for partners willing to introduce clients to us. For more information, please follow the link, or contact our Sales department at [email protected]

Akurateco’s advanced risk management system utilizes both in-house and external scoring models to detect, analyze, and prevent potentially fraudulent transactions.

• In-House Antifraud Modules – whitelists, blacklists, customizable filters for incoming transactions;
• External Risk Scoring Providers – third-party risk scoring technology provided by the industry leaders;
• 3D-Secure 2.0 – Frictionless and 100% mobile-friendly, 3D-Secure 2.0;
• Customizable Antifraud Plans – antifraud plans on a merchant/merchant group/MID; for each channel have  sufficient protection against the expected risk level.

As a technology provider, Akurateco does not require you to be licensed to be able to use our gateway. However, to successfully run your business, you should comply with the requirements of your regulator and acquirer in everything related to documents. In case you work as a Payment Facilitator and process funds through your accounts, your acquiring bank will require a financial license in most cases. However, if you work as an Introducer with your acquirer or in case you are a merchant using our gateway to orchestrate payments, a license is not required for your type of business.

Akurateco is a software provider, and we offer software as a service for businesses willing to manage their payment channels in one place. We do not participate in financial flow and are not related to processing commissions and settlements. Thus we do not need a financial license to develop our payment software. Akurateco is PCI DSS certified, which is a mandatory requirement for any business operating with payment card information.

Akurateco is your partner for any technical questions. When your regulator requires you to provide information about your processing platform and any procedures related to it as part of your licensing process, Akurateco will be happy to assist. Our clients successfully received licenses in Malta, Cyprus, the UK, Lithuania, Mauritius, Canada, Saudi Arabia, etc. Our platform complies with all security requirements related to payment gateways and your regulators’ requirements.