FAQ

What support can I expect from Akurateco?

We assist our clients with any technical issues they might face when using our software. Besides, we help them set up the system and solve technical issues their merchants contact them about. Additionally, we provide support and consulting on business matters as well as risk monitoring on merchants’ requests.

What integration types do you support?

We support S2S, facilitate redirection to our hosted Checkout page, and offer the most popular CMS Plugins integration as well as access to mobile SDK to integrate payments into your mobile applications.

Do you also offer acquiring services?

We specialize in payment software development and maintenance. We can refer you to an acquiring partner connected to our company if we know the one that would be a good fit. However, this isn’t the service we offer on a regular basis.

How fast is the integration?

It depends on the product of your choice. For Cashier, the dashboard setup takes up to 2 business days given that you have all the required connectors already integrated. For a white-label SaaS platform, the process might take up to 2 weeks as long as the connectors are integrated. In the meantime, the integration of a white-label platform on-premise depends on the client’s infrastructure. Therefore, the setup time is calculated on a case-by-case basis.

Can I request a new connector?

Sure. The integration will take 10-20 business days depending on the complexity of documentation and the speed of communication with the technical department of the payment solution in question.

What payment system setups do you offer?

We offer:

  • Cashier — a fully-brandable dashboard for merchants;
  • A white-label SaaS platform — a customizable and fully-brandable payment system hosted
    on our servers;
  • A white-label platform (on-premise) — a fully-brandable payment system hosted on the
    client’s servers.

What do you offer in terms of Disaster Recovery Capabilities?

We use several nodes in different geographical locations. We have backups inside each node and among them. On top of that, we replicate relational databases and shards of Elasticsearch.

Is there a system localization?

Dashboard localization is available in an on-premise setup while the localization of a payment page is available for any setup.

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